Privacy policy.


1. Purpose of This Policy

This Privacy Policy outlines how CG Mobile Detailing (“we”, “our”, “us”) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to maintaining the privacy and confidentiality of all personal information entrusted to us.

2. Collection of Personal Information

We collect personal information that is necessary to conduct our business operations and provide detailing services to our clients.
The types of personal information we may collect include:

  • Full name

  • Contact information (phone number, email address, and address)

  • Vehicle details (make, model, registration number)

  • Booking information, dates, and times

  • Payment details (where applicable)

We collect this information directly from clients through:

  • Online booking forms

  • Email or text communications

  • Social media messages

  • Phone calls and in-person enquiries

3. Use of Personal Information

We collect and use personal information for the following purposes:

  • To schedule and perform mobile detailing services

  • To communicate with clients regarding bookings, quotes, and services

  • To issue invoices, receipts, or confirmations

  • To manage customer service and support

  • To improve the quality of our services and customer experience

We do not sell, rent, or trade personal information to third parties.

4. Disclosure of Personal Information

CG Mobile Detailing does not share client information with any external organisations, unless required by law or with the explicit consent of the individual.
We may disclose information only where necessary to:

  • Comply with legal obligations or court orders

  • Protect the rights, property, or safety of our business, clients, or others

5. Data Security

We take all reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.
This includes the use of secure devices, password protection, and restricted access to stored information.
Electronic data is maintained securely through encrypted and password-protected systems.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When information is no longer needed, it is securely deleted or destroyed.

7. Website & Digital Data

Our website may collect limited, non-personally identifiable information for operational and analytical purposes, such as website performance monitoring.
We do not use cookies, tracking pixels, or analytics tools to gather personal data.

If users contact us via our website or social media platforms, their details will be handled in accordance with this Privacy Policy.

8. Access and Correction

Clients have the right to request access to the personal information we hold about them and to request correction of any inaccurate or outdated information.
Requests can be made in writing to:
help@cgmobiledetailing.com